Skip to main content

And while we're on the subject...

I still very strongly dislike Westinghouse, and that is not going to change any time soon. I am hopeful, if only slightly, that I will be able to post an update at some point that states I am getting something from Westinghouse. If you don't see that update, well, then you know Westinghouse, like many other businesses, cares only about money, not about quality products or customer satisfaction. So, yes, I am pretty sure you won't be reading anything else positive about my TV situation.

But I am already on to another customer service-related post. Remember how last month I blogged about my annual appointment, and I threw in a comment about how I once again had to pay a specialist copay? I called my insurance company a week later to question this, and the CSR informed me that this year I should have paid nothing, thanks to the health care reform, which, admittedly, I don't know all the ins and outs of. The CSR said that last year I probably could have gone copay-free; the timing may have been off.

So I gave UPMC a month to refund my $25, and you can probably guess where this is going. One and a half months after my appointment, I called UPMC to ask about my copay refund. After reviewing my records/EOB, the CSR said that my insurance did not cover $13 of my visit but "would you like the $25 less the $13 refunded?" This confused and irritated me, making me wonder had I not called, if I would have gotten any money back. Then I asked CSR guy why my insurance would not have covered $13, as it seemed like such an odd amount. He said I would have to ask my insurance, but "let me just take a look to make sure we did not make a mistake on our end."

A few minutes later, CSR informs me that UMPC had erred (he probably did not use that word), and I will be getting my hard-fought $25 back. Do you think I would have seen this money had I not called? I don't either.

Non-profit, indeed!

Comments

chris h. said…
You go girl! I will say, one good thing that came out of health care reform is that my flu shot this year was covered by my insurance, whereas last year I had to shell out the $28 or so myself. (I found it unbelievable it wasn't covered last year -- in what universe does it make sense to pay for a doctor visit and meds due to people getting the flu rather than cover the preventive shot?)

Popular posts from this blog

What a year 2021 has been (Day 7)

I have almost no words for what happened yesterday at the Capitol. Protesting is one thing (though I truly think it is and has been time to move on). But to storm the Capitol? A friend on Facebook said, quite simply, " Almost 20 years ago a group of people on an airplane sacrificed themselves to protect the Capitol. How far we have fallen!" Indeed. And, yes, it IS storming the Capitol. I have seen numerous videos of people knocking down barricades/fences, pushing police officers, and breaking windows and climbing through them. That is beyond protesting. And even if a protestor did not do those things, if they followed those seditionists past those barricades and into the building, they are just as guilty. I did not support the violent protests this summer that resulted in damages to businesses and public property (I was in full support of the actual protests). But I also acknowledged as a white person, I cannot truly put myself in the position of a black person who is angry a

Melancholy and Gratitude

 A few days ago, I decided to do gratitude posts on FB. I was good the first two days. Day 3 I got a little snarky as I posted about "doing the right thing" in regards to Covid. The Covid cases in Allegheny County have been on the rise. For a while, we had daily counts between 50 and 100. After July 4, we saw a spike for a few weeks, and then cases were back below 100. Unfortunately, other than one "low" day this week, where "only" 288 cases were reported, we have had between 500 and 620 daily cases. Fortunately, only a few people have died this week. But of course, any death is too many. I started to keep track of cases, deaths, and hospitalizations on 6/12/20. On that day, since 3/12, Allegheny County had had 2,034 cases, 352 people had been hospitalized, and 172 people had died. On 11/19/20, the county has seen a total of 22,042 cases, 1,724 people have been hospitalized, and 465 people have died from Covid since 3/12. In just over 8 months, we have had

Hug your loved ones!

I hate to say that I am still working through my grief. I mean, in some ways I can imagine I will always be grieving. But I feel pretty confident it will get easier, and I will cry less and less. But, yeah, I guess I am still working through it. Yesterday, a thought occurred to me: I had not hugged my dad since the end of February, and that will now be the last time I ever did. I did not see him for almost three months because of COVID, and then at the end of May, he started his series of hospital visits with skilled nursing stints in between. I was always afraid to hug him then. What if I gave him COVID? And yet when my dad had really bad ICU delirium during a few different hospital stays, I fed him. If I could do that, why not hug him? So I cried a bit last night thinking about that. I am not necessarily a big hugger; I used to hate it, and then probably before Jordan was born, I got back to doing it again. Before COVID, I hugged my friends goodbye (and sometimes hello). I always wou