Facie’s Ramblings

I still very strongly dislike Westinghouse, and that is not going to change any time soon. I am hopeful, if only slightly, that I will be able to post an update at some point that states I am getting something from Westinghouse. If you don't see that update, well, then you know Westinghouse, like many other businesses, cares only about money, not about quality products or customer satisfaction. So, yes, I am pretty sure you won't be reading anything else positive about my TV situation. But I am already on to another customer service-related post. Remember how last month I blogged about my annual appointment, and I threw in a comment about how I once again had to pay a specialist copay? I called my insurance company a week later to question this, and the CSR informed me that this year I should have paid nothing, thanks to the health care reform, which, admittedly, I don't know all the ins and outs of. The CSR said that last year I probably could have gone copay-free; the ...

About 14 months ago, as I blogged about , my neighborhood had yet another power surge, which resulted in my trusty, but not exactly spry, 26" TV (among many other things) meeting its demise. I was willing to go back to our even older 19" TV, which we had kept in our storage shed, but Brian insisted it was time for a new TV, hoping that Duquesne Light would help cover the cost. We found one we liked, a Westinghouse 32" LED HDTV, and it worked just fine until two nights ago, when all of a sudden the screen turned green and everything froze. I tried turning the TV off and on, and I unplugged it, but the TV would not come back on. Brian tested the power supply, which was fine. We tested it again the next day, but still no life. Of course, our TV is no longer under warranty, and apparently not a lot of companies fix Westinghouse TVs. Right now, I am waiting for two companies to call me back (does no one answer the phone anymore?!); one may not even service that brand. I ca...